How to Shop Online
Choose the products you would like to buy, complete the order form and send it. After the order is confirmed, the products will be shipped to you by mail. If you prefer, you may make your order by phone (11) 5054 8878 or fax (11) 5054-8872, informing the code, color and size wanted, and the most convenient method of payment and type of shipping.
IS EURICO'S WEBSITE SAFE?
Yes. Our site has a safety system that cryptographs all information sent, preventing non-authorized persons from having access to them. Your personal information is used only by Eurico's employees that are responsible for you order, and is never disclosed to third parties.
WHAT ARE THE PAYMENT METHODS?
1. Credit Card up to 6x without interest - Enter your credit card information at the time of your purchase or through the link that we send in the confirmation e-mail of your order. Purchases in the credit card can be split up to 6x without interest, with minimum installments of R$ 50.00 (for the purpose of calculating the minimum installments, we consider only the value of the merchandise, without freight). We inform that, regardless of the approval of your payment by the financial institution, we carry out internal analysis of the information of your request through the validation of cadastral data for your security. If necessary, you will be contacted for confirmation of data. That is why it is important that your registration is always complete and up to date.
2. Cash - In the option for the bank deposit, after sending your request you will receive an e.mail with the data for deposit. By choosing the bank slip, you can access it at the time of your purchase, and receive the link by e.mail. In both cases payment must be made within three calendar days.
HOW IS THE ORDER SENT?
After the payment is confirmed, your order is shipped within one to two business days. It is sent by mail, SEDEX (express shipping) or PAC (economic shipping). The shipping costs vary in accordance with the kind of shipping, destination and weight of the package. When making the order you will be able to view the shipping costs by selecting one of the shipping options; if you prefer the other option, click in "back" on the bottom of the page.
1. SEDEX (more expensive) - the order arrives within around 2 business day, from the shipping date.
2. PAC - Economic shipping (cheaper) - it takes 5 to 20 days for the order to arrive, from the shipping date.
3. E-SEDEX (available only to some postal code areas) - cheaper than Sedex, and it arrives within around 2 business day, from the shipping date.
WHAT IS THE DELIVERY TIME?
We strive to fulfill the orders as soon as possible. If the products requested are available, we send them within one to two business days. In case of payment in cash (bank account deposit or bank payment slip), this term starts after the confirmation of the order.
After the order is sent, the delivery time of the post office must be observed. The delivery time of the post office for Sedex and E-Sedex is in average 48 hours, while for PAC is 5 to 20 days.
We further inform that the delivery time above may change depending on the volume of orders received per day, as well as on the volume of the delivery in the post office.
HOW CAN I BUY SHOES IF I AM NOT SURE WHICH IS MY SHOE SIZE?
There is a conversion table from centimeters to the size of the shoe. This table is not exact, as there are small variations in the patterns used by each manufacturer. Besides, it is a table that takes into account only the length of the foot - sometimes the size has to be bigger due to the width of the foot. However, the table can give you an approximate idea of your size. In order to use it, follow the instructions below:
1. Place a measuring tape perpendicular to a wall, with the "zero" leaning against it.
2. Step on the tape, leaning the heel against the wall.
3. Check the measure which your big toe reaches.
Measure your foot at the end of the day, when your feet are more swollen. Measure both feet and, in case of difference between them, use the greater measure.
WHAT IF THE SHOES DO NOT FIT?
After receiving your order, walk a little on a carpet to make sure that the size of the shoe is appropriate to your foot. This test must be done preferably at the end of the day, when your feet are more swollen. If the shoe is a little tight in the width and is made of leather or kid leather, it will certainly be comfortable after a few days. If it is a bit loose, it is possible that a foam insole will solve the problem. However, if the shoe does not definitely fit, you shall replace it for another pair (see below).
WHAT SHALL I DO IN CASE OF EXCHANGE OR RETURN?
If you are not happy with the product bought, you may exchange it for any other item available on the website, if meeting the following conditions:
- The product shall be returned to Eurico within 20 days after receiving.
- The product must not have been used and has to be with the bar code label affixed.
- The product must be accompanied by the completed return form, and a and a copy of the invoice.
- The shipping expenses regarding the return of the product to Eurico will be incurred by the client.
The shipping expenses for sending the product that replaces the product returned will be paid by Eurico (by PAC - Economic Shipping). This benefit is valid only in the first exchange.
We are not responsible for exchange of products that have already been used or for exchange after the 20-day-term.
WHERE IS EURICO LOCATED?
If you visit us, you will get to know the more than one hundred models of shoes in our showcases. Our salespeople are always at your disposal with the purpose of serving you in the best possible way.
Av Jandira, 49 - Moema - São Paulo - Phone (11) 5054-8877
Open from Monday to Friday, from 10am to 8pm, and Saturday from 9:30am to 6pm.
Rua Oscar Freire, 550 - Jardins - São Paulo - Phone (11) 3061-3050
Atendimento de 2ª a 6ª feira das 10 às 20hs e aos sábados das 9:30 às 18hs.
We have a partnership with a parking lot in both places.
EURICO WEB CALÇADOS LTDA - EPP
Av. Jandira, 59 - Moema
São Paulo - SP
Fax: (11) 5054-8872
Av. Jandira, 49 • Moema
São Paulo • SP • (11) 5054 8877
Rua Oscar Freire, 550 • Jardins
São Paulo • SP • (11) 3061 3050
On site parking
EURICO WEB - CNPJ: 12.579.806/0001-65
© Copyright Calçados Eurico
All right reserved.